FAQs
Here you’ll find answers to the most frequently asked questions about our shop, shipping, and products.
🛍 Orders & Payment
How can I place an order?
Simply add the desired products to your cart and complete the checkout process. You’ll receive an order confirmation via email.
What payment methods do you accept?
We accept PayPal, credit cards (Visa, Mastercard, Amex), Klarna, as well as Apple Pay and Google Pay.
Can I modify or cancel my order after placing it?
Orders can only be changed or canceled before they are shipped. Please contact us as soon as possible via email or our contact form.
🚚 Shipping & Delivery
Which countries do you ship to?
We currently ship Worldwide
How long does shipping take?
Delivery usually takes 15–30 business days, depending on location and shipping method.
How can I track my order?
Once your package is shipped, you’ll receive a tracking number via email.
🔄 Returns & Exchanges
Can I return an item?
Yes! You can return unused items within 14 days of receipt. Please check our return policy for details.
What if my product arrives damaged?
If an item is defective or damaged, please contact us with photos of the issue, and we’ll find a solution!
🐶🐱 Products & Quality
Are your products safe for pets?
Yes, all our products are carefully tested and made from pet-friendly materials.
How do I find the right size for clothing or beds?
Each product page includes a size chart with exact measurements. If you’re unsure, feel free to reach out!
📩 Contact & Support
How can I contact you?
You can reach us anytime via our contact form or email at [your email address]. We’ll respond as soon as possible!
Do you have social media?
Yes! Follow us on Facebook for updates, special offers, and cute pet pictures. 🐾